Terms and Conditions
Conditions
These terms explain how our services are booked, provided, and managed so expectations stay clear for both our team and our clients.
Service Terms
Clear expectations for booking, payments, access, and care.
This page outlines the rules and responsibilities connected to using TrueShine Cleaning LLC services.
Read termsOverview
These terms help keep scheduling, service expectations, and communication straightforward for everyone involved.
The sections below explain bookings, cancellations, payments, liability, customer responsibilities, and how to contact us with questions.
Need help?
If you need clarification before booking, feel free to reach out directly.
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Agreement to Terms
By accessing and using the services of TrueShine Cleaning LLC, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.
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Services
TrueShine Cleaning LLC provides professional residential, commercial, and Airbnb cleaning services. We agree to provide services in a professional and workmanlike manner, according to the specifications agreed upon at the time of booking.
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Booking and Cancellation
- Booking: Services can be booked via our website or by phone. A confirmation will be sent upon scheduling.
- Cancellation: We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations may be subject to a fee.
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Payments
Payment is due upon completion of services unless otherwise agreed in writing. We accept major credit cards, cash, and checks. Late payments may incur additional fees.
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Liability and Damages
While we take great care in cleaning your property, accidents can happen. TrueShine Cleaning LLC is fully insured. If damage is caused by our staff, please notify us within 24 hours of service. Our liability is limited to the cost of repair or replacement of the damaged item.
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Customer Responsibilities
- Provide access to the property at the scheduled time.
- Secure pets or valuable items before our arrival.
- Inform us of any specific instructions or hazards in the home.
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Changes to Terms
We reserve the right to modify these terms at any time. Updates will be posted on this page and become effective immediately upon posting.
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Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
TrueShine Cleaning LLC
Phone: +1 (336) 653-1418 or +1 (336) 646-2648